FAQ's

Please take a look at our most frequently asked questions. If you still can't find the answer to your questions please call the Support Team on 0845 430 8935 or contact us at support@relaystation.co.uk

Q.	How many characters are allowed on an SMS message?
A.	159 characters
Q.	What if I forget my password?
A.	Call RelayStation support on 0845 430 8935
Q.	How can I top up my account?
A.	To add credit to your account, call our Accounts Department on 0845 862 0766.
Q.	What format should the voice file be?
A.	We only accept wav and MP3 files.
Q.	What file formats are accepted for fax transmission?
A.	Adobe pdf, but we will accept .docs for certain jobs; you must call support to see if this is appropriate for you.
Q.	Is HTML mail supported?
A.	Yes. The HTML mail should be verified by RelayStation Support. Custom fields within HTML are also supported.
Q.	How many custom fields are possible for an e-mail message?
A.	Five custom fields should be marked as $customfield1 through $customfield5 and must be presented as columns 4 through 8 inclusive in the csv address file. The e-mail may also include the following tags: $email will return the contents of column 1 $customername will return the contents of column 3. $date will return today's date.
Q.	How can I add images to my HTML e-mail message?
A.	Images should be linked from your website, using the fully qualified path. For example, SRC="http://mysite.com/images/image1.jpg"
Q.	If I send HTML formatted mail, what happens in old e-mail clients, which can't display it?
A.	In fact, most recent e-mail clients such as Outlook or Outlook Express can display HTML without any difficulty. It is true that this ability may have been disabled for security reasons. In this case, our system will automatically generate a text only version for those clients. If you want total control over the display for text only clients, include alternate text at the end of the HTML, like this: </html> <!-- $textstart This is the text only content $textend -->
Q.	How many custom fields are possible for an SMS message?
A.	SMS texting works in exactly the same way as email above although you only have a choice of $customername, $date, $customfield1 and $customfield2. To use all of these fields would mean that you would need to upload a 6 column CSV file into RelayStation along with a suitable SMS message with the variables in in the SMS set out as above.